Community, Social & Personal Services
People-first services. Communities that thrive.
Practical, dignified support for individuals, families and neighbourhoods — delivered by trained local teams, in partnership with local authorities, civil society, funders and the communities we serve.
“Care · Support · Empower · Belong.”
Snapshot
YetimWork at a glance
Five connected service pillars and a single operating principle: support that treats every person with dignity and reaches those who need it most.
Community Development
Neighbourhood projects, shared spaces and local planning led with residents.
Social Support & Welfare
Case management, referrals and practical help for households in need.
Personal & Household Services
In-home care, companionship and daily-living support delivered with dignity.
Youth, Skills & Livelihoods
Mentorship, vocational training and enterprise support for young people and women.
Civic & Community Engagement
Forums, volunteering and local partnerships that give people a voice and anchor every service in community trust.
Headquarters
Addis Ababa, Ethiopia
Sector
Community, Social & Personal Services
Core Service Pillars
5
Guiding Principles
5
Delivery Model
Local teams, local trust
Positioning
Community Services Partner
Who We Are
A trusted local partner for people and the places they call home
YetimWork is a community, social and personal services organisation working with households, local authorities, civil society groups, funders and community leaders to deliver practical, dignified support — from neighbourhood development projects to in-home personal care.
Our foundation is in people: recruiting, training and coordinating caring, capable frontline teams, and listening first to the communities we serve. That balance of professional standards and local understanding is what lets our services fit real lives.
We combine local knowledge, trained people, flexible delivery and strong relationships to help partners achieve meaningful, measurable outcomes.
How We Work
Our Vision
A society where every individual and household can access dignified support, and every community has the capacity to look after its own.
Our Mission
To deliver professional, compassionate community, social and personal services — and to work alongside residents, local authorities and partners to make that support lasting.
Our Positioning
Not a one-off charity — a reliable community services partner that funders, local government and civil society organisations can commission, co-deliver with and hold to account.
Our Service Model
One connected model — not five separate services
Community development builds the foundation. Social support protects the most vulnerable. Personal services meet daily needs with dignity. Youth and livelihoods create opportunity. Civic engagement holds it together — and feeds back into stronger communities.
Tap a pillar to read what it does
Program Areas
The five service pillars in detail
Community Development
- Participatory community planning
- Neighbourhood improvement projects
- Community centres & shared spaces
- Local capacity building
- Asset and needs mapping
Social Support & Welfare
- Household case management
- Referral to health, housing & legal services
- Children & family support
- Elder and disability support
- Benefit and entitlement navigation
Personal & Household Services
- In-home personal care
- Companionship & check-in visits
- Meal, errand and household help
- Respite for family caregivers
- Trained, vetted care workers
Youth, Skills & Livelihoods
- Mentorship & life-skills programmes
- Vocational and digital skills training
- Small-enterprise support
- Women-focused economic support
- Job placement linkage
Civic & Community Engagement
- Community forums & feedback loops
- Volunteer programmes
- Partnerships with local groups
- Awareness & outreach campaigns
- Inclusive participation of all groups
How We Work
From listening to accountable delivery
- 1
Listen
Start with residents and households — their needs, priorities and what is already working locally.
- 2
Design
Shape services around partner goals, local regulations and recognised quality standards.
- 3
Mobilise
Recruit, train and deploy caring, capable teams — quickly and responsibly.
- 4
Deliver
Provide services with communities and local institutions as active partners.
- 5
Monitor
Track progress against agreed indicators, with clear documentation at every stage.
- 6
Report
Share regular narrative and financial reporting with partners, funders and authorities.
- 7
Improve
Feed feedback and lessons back into better services.
Delivered in partnership with
Community
local needs & trust
Funder / Partner
funding & oversight
Local Authority
licensing & coordination
Guiding Principles
What guides every intervention
Two figures converging into one stem — the idea behind our mark: people coming together, and holding each other up.
Dignity
Every person is treated with respect, privacy and care
Inclusion
Services open to all, without discrimination
Safeguarding
Protecting children and vulnerable adults at all times
Community Ownership
Residents shape the services they receive
Accountability
Transparent financial & operational reporting
Who We Serve
One household at a time
How support reaches a person — an illustrative journey
YetimWork serves children and families, older people, people living with disability, young people and women — wherever dependable, dignified support is hardest to find. Every journey starts with listening, and is shaped by the person at the centre of it.
- 1A neighbour, clinic or school flags a household in need
- 2A YetimWork case worker visits and listens
- 3Together they agree a support plan — care, referrals, skills
- 4Trained local staff deliver services and check in regularly
- 5The household gains stability, confidence and connection
Household Impact
- —Dependable daily support at home
- —Fewer crises, more stability
- —Access to services people are entitled to
Community Impact
- —Stronger local networks and volunteers
- —Safer, more inclusive shared spaces
- —Opportunities for young people and women
Institutional Impact
- —Trusted delivery for local partners
- —Clear reporting and accountability
- —A pathway to broader partnership
Where We Work
Close to the people we serve
Addis Ababa, Ethiopia
Headquarters and coordination hub
Neighbourhood & home-based delivery
Community centres, partner venues and in-home visits
Growth Trajectory
Neighbourhood → City → Region
We grow by deepening trust locally first, then extending proven services alongside new partners — this reflects direction of growth, not current operating presence.
Demand for trusted community and personal services keeps rising as populations age and households face growing pressure — across the service areas below.
Why YetimWork
Six reasons partners choose to work with us
Local Access
Relationships and context built through direct, day-to-day community engagement.
Caring Workforce
Recruitment, vetting and training of compassionate frontline staff at our core.
Flexible Delivery
Ability to adapt services to individuals, households and changing needs.
Accountability
Monitoring, documentation and reporting built into every stage of delivery.
Community Trust
Respectful, inclusive engagement with residents and local leaders.
Implementation Capacity
Partner-focused delivery built to plug into funder and public-sector programmes.
Partnership & Delivery Capabilities
Roles we are positioned to fill
YetimWork can plug into a programme at multiple levels — from full local delivery to a single specialised workstream.
Flexible by Design
These roles are not mutually exclusive. YetimWork can take on a single workstream inside a larger consortium, or serve as the sole local delivery partner for a full programme — scoped to what each partner needs.
Quality, Accountability & Reporting
Support must reach the people it's meant for
- Full transparency in financial and operational processes
- Clear documentation and reporting of all activities
- Coordination with local authorities at every stage
- Safeguarding and ethical-practice standards for all staff
- Monitoring and evaluation of every service
- Responsible use of every resource entrusted to us
Cycle
In Our Words
“We believe every service and every birr must be managed responsibly and reach the people and communities it is meant to support.”
Partnership Opportunities
How a contribution becomes measurable impact
Every partnership follows the same accountable path — from commitment to reporting, so partners can see exactly where support goes.
Funder / Local Authority / Partner
Funding, mandate, or programme partnership
YetimWork
Coordination, recruitment, training & financial management
Local Delivery
Community, social, personal and youth services
Households & Communities
People and neighbourhoods reached
Measurable Impact
Stability, opportunity and dignity restored
Reporting & Accountability loops back to funder
Ways to Engage
Fund a Programme
Support a full service area — community development, social support, personal care or youth livelihoods.
Co-Deliver
Join as a consortium or delivery partner, contributing where YetimWork has local access.
Share Expertise
Social workers, carers, trainers and specialists can support delivery and quality.
Work With YetimWork
Let’s build stronger communities together.
Whether you’re a funder, local authority, civil society organisation or community group — we’re ready to discuss a delivery partnership, a specific service workstream, or a pilot in your area.
Community, Social & Personal Services